Refund policy
Returns & Refunds Policy
As each item is handmade and personalised to order, we do not accept returns or exchanges for change of mind, incorrect details provided, or if you no longer require the item.
Please ensure all personalisation details and product selections are correct before placing your order.
Damaged, Faulty, or Incorrect Items:
If your item arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery at:
📧 curraghcraftstudio@gmail.com
Please include:
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Your order number
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A clear photo of the issue
If approved, we will arrange a replacement or refund.
Exchanges:
Due to the personalised nature of our products, we are unable to offer exchanges for different sizes, colours, or designs.
Customs & Duties (Outside EU/UK):
Customers are responsible for any customs fees, duties, or taxes charged by their country.
Thank you for supporting our family-run business 🤍